Our operating framework for transit timelines, proof of delivery, freight handling, claims and allied matters. Applicable uniformly across MalwaGolden Transolutions LLP and Malwa Golden Logistics LLP, and read together with the Lorry Receipt issued for each consignment.
Malwa Golden Group provides branch-to-branch freight movement, door pickup and delivery, delivery confirmation and PoD support. The Lorry Receipt (LR) issued for each consignment records the terms that apply to it.
Consignments move on a structured line-haul schedule across our Punjab, Haryana and Delhi-NCR network, served through owned hubs and direct stations. Estimated transit timelines are confirmed at the time of booking and recorded on the Lorry Receipt. Outstation movements beyond direct stations typically extend by one to two working days from the nearest hub.
Indicated transit times reflect normal operating conditions. Movement may be affected by weather, traffic, regulatory and statutory checks, route diversions, or other force majeure events outside the carrier's reasonable control. Such variations do not constitute a breach of service.
Alongside standard branch-to-branch freight, the company offers a defined set of value-added services for clients with specific operational requirements. These include door pickup, door delivery, scheduled time-window pickups, time-sensitive freight movement, and electronic Proof of Delivery (PoD) on receipt.
Each is provided as a regular operational offering, available across our network on a planned and repeatable basis. Applicable charges are determined by destination, shipment profile, handling requirements, vehicle allocation and timeline, and are confirmed in writing at the point of booking.
Standard branch-to-branch service continues to be available without any additional charge.
Delivery is recorded against signature of the consignee or an authorised representative, together with name, contact number and seal or stamp where applicable. Signed PoD records are maintained for a period of 30 days from the date of delivery and may be requested by the consignor or consignee within that period.
Electronic Proof of Delivery (PoD), where extended on a per-consignment or per-account basis, forms part of the value-added services described in Section 3 and is provided on the commercial terms agreed at booking. The electronic record carries the same standing as the physical PoD. Retrieval beyond the standard retention period is subject to record availability and may attract a nominal handling fee.
Door deliveries are attempted during regular working hours, with prior coordination with the consignee where contact details are available. Where delivery cannot be effected, the consignment is held at the destination branch pending further instructions, and the consignee is notified.
Storage and demurrage charges, where applicable, accrue at the prevailing rate from the period specified in the LR terms.
Where a consignment cannot be delivered on account of incorrect or incomplete consignee details, refusal of delivery, non-payment on a to-pay LR, or other reasons attributable to the consignor or consignee, the shipment is held at the destination branch and the consignor is contacted for further instructions.
Consignments held beyond the standard holding period, or returned to origin in the absence of instructions, are subject to applicable storage, demurrage and return-freight charges, payable by the consignor.
Consignees are required to inspect each consignment at the time of delivery. Any visible damage, shortage, tampering or other discrepancy must be clearly recorded on the Proof of Delivery prior to acceptance and signature. Acceptance without remarks on the PoD is treated as delivery in good order and condition, and no claim shall lie thereafter.
Where a discrepancy is duly noted on the PoD, the consignor or consignee may submit a written representation to the booking branch within the time bar specified in the LR terms, accompanied by the original LR, the remarked PoD, photographic evidence and the relevant invoice or value document.
All representations are reviewed individually and considered on a case-by-case basis, subject to the LR terms, applicable statutory limits, and the conditions under which the consignment was tendered. Admissibility, where any, is conditional and is not to be construed as a general entitlement. Clients carrying high-value or sensitive cargo are strongly advised to arrange appropriate transit insurance at the time of booking.
All consignments are accepted for carriage at owner's risk unless transit insurance is specifically arranged and the policy particulars are recorded on the Lorry Receipt at the time of booking. The responsibility for arranging adequate insurance cover rests with the consignor.
Transit insurance may be facilitated on request through approved third-party insurance partners, on terms and at premiums determined by the insurer. The consignor is responsible for an accurate declaration of the nature and value of goods tendered for carriage. In the absence of declared insurance, the carrier's liability is limited strictly in accordance with the LR terms and applicable law.
The carrier does not accept consignments comprising prohibited, hazardous, restricted or regulated materials, including but not limited to inflammable and explosive substances, narcotics, firearms and ammunition, perishables, live animals, currency, bullion, jewellery, precious stones, antiques and original documents.
The consignor is responsible for accurate disclosure of the nature of goods tendered for carriage. Detailed conditions and consequences of non-disclosure are set out in the Standard LR Terms & Conditions.
Cancellation requests are considered with reference to the operational stage at which they are received. Requests prior to pickup are processed net of documentation and administrative charges. Requests received after pickup but prior to dispatch are processed net of actual handling and operational costs incurred up to that point.
Once a consignment has been dispatched, freight is treated as earned and is generally non-refundable; redirection or return, where feasible, is arranged at the consignor's cost. Approved refunds, where applicable, are processed within a reasonable timeframe to the original payment instrument.
The terms below appear on the reverse of every Lorry Receipt issued by MalwaGolden Transolutions LLP and Malwa Golden Logistics LLP. By tendering goods for carriage, the consignor accepts these terms in full.
This policy is governed by and construed in accordance with the laws of India. All disputes are subject to the exclusive jurisdiction of the courts at Ludhiana, Punjab.
Last updated · April 2026. This policy is reviewed periodically and may be revised without prior notice; the version published on this page is the current one. For matters specific to an individual consignment, the Lorry Receipt issued for that consignment remains the authoritative document. This policy is published for customer information and is subject to legal review before final publication.
